The deadlines for lost package claims are listed as follows: Mail Type or Service If you suspect your package is gone for good and are hoping to get some kind of reimbursement, it’s important to stick to these deadlines to make sure you get your money back.
That being said, USPS does have deadlines for filing lost-package claims. Ultimately, it will come down to what the package is, who you sent it to, which shipping method you used and your personal preferences. There’s no hard and fast rule to determine how long you should wait for a stuck package. How Long Should I Wait For A USPS Package That’s Not Moving?
However, if your package has not been updated beyond the estimated delivery date, you may want to contact USPS, as there could be another issue. Therefore, it’s recommended to wait for a period of time until your tracking is updated. Holiday rush (the period between Thanksgiving and Christmas is especially busy).There are several reasons why your tracking hasn’t been updated, such as the following: While USPS policy says that packages with tracking numbers should be scanned at every stop between the origin and the destination, sometimes these scans are missed or skipped. Should I Be Worried If USPS Tracking Hasn’t Been Updated In Days? However, you will still be fully refunded for the mishap. Your final course of action is to file a claim online, though it may take a couple of weeks to receive your compensation. offering a refund or sending a replacement).
#Package in transit arriving late update#
If the shipment isn’t found, though, make sure to update the recipient as soon as possible and do what you can to fix the problem (e.g. Hopefully, you’ll be able to get some information about your packages within a day or so. the dead letter department) to try and find your package, and after the search, they’ll email you their findings. Whichever method you choose, USPS will look through its computer system and physical locations (ex. Alternatively, you can submit a search query on the USPS website or call USPS customer support at 1-80. Next, you’ll want to contact your local post office and have them look into the issue. Contact the recipient, apologize and let them know you’re doing everything you can to track down their package.ĭepending on your business policy, you may also want to remind your customer that you’ll issue a refund or ship a replacement in a few days if their item is still stuck. If that’s the case, being proactive is the best way to manage customer satisfaction. If, however, you mailed something time-sensitive or as part of your business, waiting for things to work out may not be an option. In most cases, the package’s tracking information will update after a few days and the item will be on its way. If you mailed the package to a friend or family member and there’s no rush, the best thing you can do is wait. What To Do If A USPS Package Isn’t Moving?Īs frustrating as it is to have a package that’s not moving, you have plenty of options for dealing with this less-than-ideal situation. If your tracking information hasn’t been updated for a few days, it’s more likely that the short-staffed USPS has temporarily misplaced, mislabeled or overlooked your package. While these above scenarios are all possible, they’re worst-case scenarios and aren’t terribly common. If your package is crossing international borders, it may be stuck at customs due to errors in customs documents, unpaid duty/taxes or because of prohibited contents.Environmental conditions like traffic or bad weather can slow down USPS trucks responsible for delivering your package.Your package is too large or heavy for its label so a shipping depot has stopped progress on the shipment until you pay the difference.